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Revising a listing
I want to revise a listing that has a bid on it and 5 days to run.
I want to add additional photographs which the bidder requested and I sent by message, so that other potential bidders can see them.
There are currently 19 photos on the listing
eBay allows me to add the photos but when I save the revised listing it red flags the number of photos telling me there are too many.
This happens even if I only add one extra photo.
How can I let bidders see the additional photos?
18 comments
tressygirl
Mentor10 months agoSorry, it's not possible to revise or add any photos once a bid has been placed.
eBay rightly deem that a bidder(s), would not come back and read / see the listing again, and could in effect miss a vital detail or correction.
The listing stands as it does, to the end of the auction.
@timsar-7962
timsar-7962
OP10 months agoEBay notes certain aspects of a listing can be revised after a bid is received but not within 24 hours of the auction deadline. Revisions can include adding text and adding photographs, but not editing existing text / photographs.
To me my problem seems to be technical?
timsar-7962
OP10 months agoI have already added text to this listing after the bid was received; adding photos is the issue.
tressygirl
Mentor10 months agoIf it's technical then please contact eBay Customer Services, and please come back with their answer as it may help us to help others.
First time I've heard details can be added to auctions with bids! Interesting, can you post the eBay link where this is written again for us to pass to others.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@timsar-7962
timsar-7962
OP10 months agoThanks for this. I just checked and I made the listing edit just before the bid came in. So that fits with what you (and others) have told me.
But it doesn't fit with eBays advice that parts of the listing can be edited, including photos added, after a bid is received.
See screenshot appended from eBay.
Note I am not a regular eBay user, in fact a novice so apologies if I am missing something basic here.
tressygirl
Mentor10 months agoI'm glad you have come back to confirm the edit was made Before the bid was placed.
The screenshot you showed actually does show what can and cannot be changed when there are bids , that is the - sign, and what can be changed, the + sign . For auctions with 12 hours plus to run.
Must admit it could be written / explained there a little clearer ! 🤔
To be clear once a bid is placed nothing can be changed, otherwise, well here's an example ....A watch is listed fully working , receives 7 bids, seller allowed to then revise the listing to say actually it's not working. Those 7 bidders would not, I expect come back and see that most vital revision, buying and paying for an item not as originally described !
@timsar-7962
timsar-7962
OP10 months agoI understand your example, makes sense. But the +/- signs on my screen shot are only to expand / close the drop down menus. I have copied another screen shot which clearly shows (to me) what you can and can't change with a listing with more than 12 hours to go with and without bids.
The link is
Revise a listing | eBay
eBay need to fix this if what you are telling me is correct, and I am sure it is.
61stephenuk
Mentor10 months agoYou cannot revise a listing once bids have been placed