Returns - who pays the cost? | Member To Member Support

sl1000falco · 2025-10-15T10:54:29.545000Z

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said battery but I’m expected to pay the carriage charge. I don’t think that’s fair. I think the supplier should pay. I contacted eBay customer services but was told that there was nothing that they could do about it. I can see why customers are deserting eBay in favour of Amazon if this is how customers are treated. Do I have anywhere to go with this complaint?

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Returns - who pays the cost? | Member To Member Support | eBay UK