I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item is not as described, even if they are lying, I always provide a postage paid returns label.)I have a buyer who opened a returns case giving the reason as "Just didn't like it".I agreed to the return. The buyer hasn't returned the item and has l...

Some business sellers do pay for change of mind returns, but they don't have to. You can ask ebay to remove the feedback, as you are not required to pay for postage. But don't hold your breath that they will. Good luck.

Returns Policy - who pays for postage. | Member To Member Support

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Returns Policy - who pays for postage. | Member To Member Support | eBay UK