I have a buyer whose item was badly damaged in transit. I contacted eBay and they advised for him to start a return stating item damaged in transit. Buyer as yet hasn’t received a refund, I received and email today from eBay saying I need to contact buyer to resolve issue, but when I try to do this it comes up EBay have dealt with it. Buyer is less than happy !!

eBay emails are often confusing! There shouldn't be a delay so it sounds like something is missing which is why I mentioned the photo. If the problem continues you can ring ebay or get them to ring you from your phone - here: https://www.ebay.co.uk/help/eua?id=5190 So view the link from your phone and you should see the options to speak to ebay.

Returns and Refunds | Member To Member Support

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Returns and Refunds | Member To Member Support | eBay UK