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Returns and
I did not receive a refund on an item I had returned and EBay made it almost impossible for me to get a satisfactory answer. I’m now waiting the arrival of another item and the seller has not responded to any of my attempts to contact them. I’m totally over EBay
I have no faith whatsoever that I will get a result. If the item does not arrive and Ebay puts me through hoops to get anything back? Then i shall just end my account. Has anyone else had problems like this ?
7 comments
red_magpie
Mentor11 months agothe seller has not responded to any of my attempts to contact them.
I'm afraid that this is not enough to go on. Disputes on eBay have to be resolved through eBay's returns and refunds procedures, not by corresponsing with the seller.
To help us to help you, we need to know how you paid and when it was delivered, the reason for returning it, the type of return procedure you used through eBay and exactly what happened after you opened a case.
Hopefully then someone here will be able to advise you.
tressygirl
Mentor11 months agoYou need to follow the instructions when you open a return case. I'm presuming you have opened this case?
Have you entered the tracking number of the item sent back into the case details? When it shows delivery, the seller has 48 hours to refund you.
If they don't, you escalate the case, ask eBay to step in and they'll force the refund.
No need to contact eBay or the seller, just action everything through the case.
Did you return because the item was faulty / not as described? Or was it for a change of mind / does not fit reason? If the latter does the seller have a Returns Accepted on their listing?
@mc2426
mc2426
OP11 months agototally unhelpful even after I had followed instructions and waited until
the allotted time to open a dispute. The next communication I received from
eBay was to tell me the case was closed.
I wanted to ask a legitimate question to another seller about an item I had
paid for and was awaiting delivery. The seller did not respond and after
several attempts to contact them for info, I have still received no
response. I can only open a request for help from eBay after the 31st of
October. But I’m wary of losing more money which like most people, I can
ill afford to do.
john1297576
Mentor11 months agoYou give no helpful dates. Cases for not received can only be opened after estimated arrival date has passed, then once case opened if no response/refund from seller, after 3 days, that is on day 4 you escalate to ebay.
The system works well if you follow it, no messaging seller, no messaging ebay as that does not work.
The system is automated, all buyer has to do is open case and if necessary escalate to ebay who will refund unless seller gives tracked proof of delivery.
mc2426
OP11 months agotressygirl
Mentor11 months agoHi, your post is a little confusing, sorry.
You say you opened a dispute, was this a return case because you received an item not as described? Then, the seller cannot close this, but it will close if you opened it too late, past eBay's 30 day deadline to claim, or if you forgot to escalate the case.
Which of the above happened.
You say you can only open a request for help from eBay after the 31st? This sounds like the case is still open as I explained above, on receipt of their item a seller has 48 hours to refund you, if they don't when 2 says pass, best to wait until day 3 , the option to escalate the case ask eBay to step in , will appear.
It will not appear before this period is up. eBay then will force the refund.
@mc2426
**peaseblossom**
Mentor11 months agoCases have to be started within 30 days of delivery date and escalated to eBay after another 3 complete working days. If something went wrong with your case you can contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
For your item that hasn't arrived if the estimated delivery date on the listing has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund.