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Returns
I need to change my "drop-off return" details to a “collect parcel method.”
The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.
I have since cancelled the return, but cannot set up a new return option.
I have cancelled the above return, but I am unable to set up a new return option. (Parcelforce)
How can I please initiate a new return option for me? Thank you
1 comment
61stephenuk
Mentor11 months agoYou should not have cancelled the return, once cancelled another case cannot be opened with eBay.
You could contact eBay CS here https://www.ebay.com/help/eua?id=5275 and ask if on this occasion they would open a claim for you explaining the postage label was insufficient.