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Return/refund issues
Hi. So I didn’t receive my item. I got the jiffy envelope with holes in it and the nut clearly fell out after it’s 10 day trip round various sorting offices.
I contacted CS who helped me out abit. I’ve got to follow up today as I was told come back on the 1st. I can’t get through to CS as it says “call you”. I have Cancer, no voice box or vocal cords so I’m unable to communicate via the phone.
I’m stuck now what I’m doing.
8 comments
fargvs
Mentor1 month agoAs advised --- open an 'Item received damaged' case here >
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
russelma_91
OP1 month ago**peaseblossom**
Mentor1 month agoHave you actually opened a return? If not open one using "Damaged in transit". If it's a priviate seller using Simple Delivery eBay will issue the refund and you won't have to return the empty envelope.
If you opened a "Not received" case the tracking will nullify that, but you will still be able to open a return, as above.
russelma_91
OP1 month agoHi.
I did what eBay Cs told me. I had opened a case but apparently that was wrong so they said close that and open a new case a different way and now I don’t know what I’m doing. It doesn’t help when I can talk to CS on the phone.
papso22
Mentor1 month agoHave a read on how to use the money back guarantee. I assume you first opened a case for item not received and closed that one. You now need to open a return case using damaged in transit as the reason.
russelma_91
OP1 month agoHi. I can’t see anywhere that says damaged in transit. I can’t get on to Cs as there’s no option to chat it call only.
**peaseblossom**
Mentor1 month agoTry from here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
@russelma_91
papso22
Mentor1 month agoAre you able to find the drop down list of reasons for the return?