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Return/Refund
I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image to add onto the ebay advert to show the quality for more buyers/customers.
The buyer as send a old image from their old supplier which is a total different design to my anyway.
To me I feel that the buyer as just changed their minds and used poor quality as a poor reason to get refund.
*Any help to resolve this would be great.*
5 comments
papso22
Mentor10 months agoAs a business seller you have the wrong sort of ebay account.
plpmr
Mentor10 months agoas a business seller you have to accept returns for any reason.
idealprintingshop
OP10 months agoIf I accept a return and pay for a return label for them.
Do I need to wait for the return of item then send over the refund? (That's if the item does get returned).
Thanks
plpmr
Mentor10 months agountil you have the item you don't refund.
idealprintingshop
OP10 months agoThanks. Appreciate your help. 👍🏻