Returning multiple items from one order - having to pay postage for each item | Member To Member Support

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Returning multiple items from one order - having to pay postage for each item

I have purchased a womens linen top in 4 different colours. As they don't fit I want to return them. They were posted to me with combined postage but now I want to return them I'm having to pay 4 lots of postage. Have other customers experienced this or is there a way around it?

pw2023-23

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Posted 2 weeks ago · Edited 2 weeks ago·Last reply 2 weeks ago

3 comments

tobiasd4

Mentor2 weeks ago

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Always best to use ebay postage, that way tracking is automatically added to case, so if you need to escalate all details are there.

john1297576

Mentor2 weeks ago

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You need individual proof of delivery if you want full refund for 4 items.

pw2023-23

OP2 weeks ago

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Ok, it seems that this is the only way I can do this, but I'm annoyed that Ebay do not make this clear to buyers. When I initiate a return I'm only being offered Royal Mail postage - there are cheaper options available and Ebay state I can use a company of my choice. How do I arrange the return and do this?