Returning an purchase - Not As Described | Member To Member Support

diamondsparkles2014 · 2025-12-17T11:51:20.720000Z

Hi, I've received an item which is not as described. I've exchanged messages with the seller and s/he has eventually agreed to accept return and that s/he is responsible for the return postage costs. However, this morning I've received a message from the seller asking me to send the package to a specific address as the address that eBay have isn't their correct address. In isolation this may be that the seller has just moved house and not updated their address in the eBay system. But when I add this to the issues I've had with the item not being as described, and there was more than one not as described issue, to the comments s/he made in the exchange of messages and the change of address I'm not entirely sure what I should do next. I assume I should open this with eBay? If so could some please point me to where I do this please. I'm not sure I can open a return item as the address is that eBay have is not the address the seller has asked me to return it to. Thank you Kind regards

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Returning an purchase - Not As Described | Member To Member Support | eBay UK