Returning an item that the seller cancelled | Member To Member Support

oxonbox · 2026-03-10T19:04:13.988000Z

I recently bought an item the very next day the seller cancelled the item and listed that the buyer requested cancellation. I did not request the cancellation and the money was not refunded to me, the seller said it was duplicate order so that’s why they cancelled. The item has arrived but it’s wrong I tried to contact the seller through eBay but the contact form is not working on their shop. I have been able to contact the seller through their website, and they have told me to raise a return for the item. I cannot raise a return as they cancelled the item, and the eBay reference number they have for the item is different to the original reference number I have. So basically I have two reference numbers one for the original item the seller cancelled but the second reference number for the duplicate does not show up in my purchased items. Can anyone advise how to resolve this issue? ebay have not responded either. Thanks.

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Returning an item that the seller cancelled | Member To Member Support | eBay UK