Returning an item that i have already received a refund for
i have recently been issues a refund for an item i purchased as it was a fake counterfeit item.
the refund has already been issued and the funds sent back to my paypal account, however the seller is requesting i send the item back but has not issued me with a return label. do i have to send the item back and pay myself or should the seller send me a label and pay the costs themselves?
i have included an image of the message i have for returning the item but there is no label attached
Thank you
2 comments
**peaseblossom**
Mentor11 months agoWhen a refund is issued without return ebay assumes seller does not want it back and a return postage label can no longer be issued via ebay.
If the seller wants you to send it back they must send you a paid-for postage label upfront. They can buy one online and send you the QR code to take to your post office, or you can print the label from it.
adamdowsett
OP11 months agothank you so much i will wait for them to give me a label then