Returning a faulty item within 1 year guarantee but outside return window

Locked

Discussion interactions are currently paused.

I bought a phone Dec 2024, has a one year guarantee and is faulty so I want to return it. The Contact Seller option is not working (I tried Chrome, Edge and mobile app) and does not accept messages. How can I contac them? No number to call,

louise_m_howells

151 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

View listings

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund, you're also way too late to claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@louise_m_howells