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Returning
Hi some help please. I requested a return of an item that was faulty. I requested it two weeks ago and I purchased just before Christmas. It's a faulty palm sander. Anyway the seller asked me to send a video to show it not working (which I did) They have now closed the case and they won't respond to my messages. I've tried to get eBay to step in but it just comes up case closed! Please help. Many thanks in advance.
3 comments
**peaseblossom**
Mentor6 months agoReturns have to be opened within 30 days of delivery and escalated within another 30 days. It sounds like it was too late but contact your payment provider and see if they can help.
poyntie5
OP6 months agoThanks. But this is an electrical product with 1 years warranty. Does that change anything?
tressygirl
Mentor6 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund. Try your payment provider now for help with your refund.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take to take this further.
@poyntie5