Returned scam | Member To Member Support

agentmillennial · 2026-03-06T20:09:41.758000Z

Hello there i have a situation were i have sold a used condition earrings to a buyer on 8th Feb, it has been delivered on 11th Feb. Upon delivery buyer hasn't reported any issues.Now on 3rd of March i am receiving a notification of a return buyer chosen a return reason for damaged or item not working reason. And return message that she worn earrings once and earring got broken. Now i called ebay support they have enforced me to accept return and upon getting a return report an issue attached photos and i will be able to issue a partial refund deducting item loss of value . I have received the item it was broken and used as there were signs of wear like foundation on then and one of them was broken. When reporting an issue ebay did not had option to refund partial refund just fuul refund plus postage. Again when called ebay support to get help , they told me that there is nothing i can do just refund in full as if not my seller rating will be damaged as i am not a top rated seller i dont have an option to make partial redund i mean are u serious? How is this fare and working the buyers can buy items use it and then get 100% money back because ebay has this policy in place as 30 day money back guarantee and i think this situation is in breach of that because the buyer abused the returns.

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Returned scam | Member To Member Support | eBay UK