Locked
Discussion interactions are currently paused.
returned items sent back by seller
Returned two items before the return date
Both items were returned by seller . Seller is not responding at all to any messages
How can I get Ebay involved .??
8 comments
tobiasd4
Mentor4 months agoThere is no need to contact ebay CS.
Cases are automated, if case is still open, go to it and escalate (ask ebay to step in).
papso22
Mentor4 months agoDid you open a return case through ebay and use the label(s) provided by ebay?
dinkdonj.ehkv5
OP4 months agopapso22
Mentor4 months agoIf the tracking for both items shows as delivered and if the case is still open, which it may not be by now, the refund should have happened automatically. If not, you will need to deal with ebay customer service directly.
https://www.ebay.co.uk/help/eua?id=5190
dinkdonj.ehkv5
OP4 months agoI keep getting lost in the maze of deceptive leads for help .
papso22
Mentor4 months agoAre you sure the case is still open?
It is very difficult to contact ebay.
tressygirl
Mentor4 months agoWhen you return an item and it shoes delivery, the seller has 48 hours to refund you, if they don't you escalate the case, eBay step in and force the refund. Has this time lapsed? Has the case closed ? If not escalate now.
If you need to contact Customer Services, contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@dinkdonj.ehkv5
dinkdonj.ehkv5
OP4 months agoHorrendous customer service from Ebay