Returned item via Evri but tracking number is not valid

Question

Seller provided label for pre-paid return via Evri. I dropped the item with the label and obtained a tracking number via email by Evri. 10 days later still the tracking number is not recognised on Evri's site. I have asked the seller to check with Evri the status of return, but no response. Is it possible the seller provided an invalid label? Thanks

**peaseblossom** · Accepted Answer

It's possible. You can contact ebay about it by requesting a callback on here:https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid @fabidioguard-0