Returned Item I haven’t been refunded for | Member To Member Support

cafcliam · 2026-01-06T18:59:06.946000Z

Hi there Guys, I am posting on here for some advice as 1 last attempt to get my money back for a phone I returned. This was some time ago now and I have been exchanging messages with the seller for months before they eventually started ignoring me and so here I am! I have proof that the phone I returned was successfully returned (tracking and even an image of the package being handed over). They said they never received it but a week later agreed to send me a replacement anyway (weird if they never received it right)? I have all of these messages still saved on the eBay chat. The phone was covered under warranty which the seller initially acknowledged and it seemed as if they were going to be compliant but I have now received nothing back for a couple of months! I was just going to write the purchase off and haven’t done anything recently but figured why should I given the phone I purchased initially wasn’t great and the inconvenience it has caused, not to mention the obvious, being out of pocket!I have been unable to ever get through to an agent given the purchase was over 90 days ago. Does anyone think I have a case or am I now going to have to do what I done a while back and just accept the loss? Any help, insight or advice provided would be much appreciated, thanks!

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Returned Item I haven’t been refunded for | Member To Member Support | eBay UK