Returned item delivered but not received | Member To Member Support

co-23853 · 2026-06-30T08:11:26.697015Z

My buyer requested a return & sent the item back to me. Tracking says the item has been delivered but I haven't received it. I haven't had to handle a refund before so I looked to the help pages for advice & was told to refund the buyer so I have but now I don't seem to be able to ask eBay to step in to help further.

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Returned item delivered but not received | Member To Member Support | eBay UK