returned an item unopened by recorded delivery independently.

Question

Never returned an item before , seller gave returns address and I posted it back royal mail signed for.Later same day email with option for returns label arrived after I posted it, so remains unused.Seller received item on the 4th Oct, after supplying RM Cert of posting to seller informed it was being passed on to refund dept.Despite repeated requests as to when refund can be expected, Ive had no response, 11 days after they have their goods back. Any suggestions as how I can resolve this as, Im...

jckl1957 · Accepted Answer

As long as you used a tracked service to return the item, and the tracking shows delivery to the seller, you can contact Ebay Customer Services, explain you did not use the label provided and ask them to update the tracking. It may be too late to get a callback tonight, but use the link in the morning after 8am.   https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid