Return requested without proof of damage | Member To Member Support

wendybing · 2025-10-25T18:19:33.457000Z

A buyer purchased a new pair of boots from me and opened a case as the heels apparently disintegrated when wearing them. They uploaded one of my photos from the listing but no photos of the damage. I messaged them requesting they send me photos of the damage but have had no response. I have no problem in refunding if they show me what state the boots are in now but if they don't send the photos, what can I do? Thanks

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Return requested without proof of damage | Member To Member Support | eBay UK