Locked
Discussion interactions are currently paused.
return request from buyer
I sold a live coral by auction and the buyer lived in Northern Ireland. I told him I wasn't entirely comfortable with sending a live animal (needing to be kept warm) that far and had stated in item description that postage was at buyers risk! Accepting, reluctantly, the sale I bought heat packs and paid for, out of my own pocket, a a much higher standard of postage which was approximately £10 more than the buyer had paid. The coral died in transit and the buyer has requested a return, I'm really quite angry about this and no way do i accept refunding him after my initial concerns. The item sold for £135 so it's not a small amount to lose out on! TIA
7 comments
papso22
Mentor11 months agoHave you looked at Ebay's live animal policy?
polish70
OP11 months agoWhere can I find that please?
polish70
OP11 months agofound it, not really much help tbh. Ebay is stacked with live animals being sold
*vyolla*
Mentor11 months agoIt's all seller risk, not the buyer's - they can easily get a refund if their item arrives and isn't as described.
It's a shame that you sent that somewhere that couldn't guarantee next day 24hr delivery.
polish70
OP11 months agoit arrived in exactly 24 hours however he didn't open the parcel for another 12 hours after that, therefore adding extra stress to the animal
plpmr
Mentor11 months ago"stated in item description that postage was at buyers risk! "
Unfortunately nothing a seller says can override eBay buyer protection/money back guarantee.
polish70
OP11 months agoSo I'm meant to be £150 down with no choice at all? That's not happening