return request from buyer | Member To Member Support

polish70 · 2025-10-22T09:58:23.080000Z

I sold a live coral by auction and the buyer lived in Northern Ireland. I told him I wasn't entirely comfortable with sending a live animal (needing to be kept warm) that far and had stated in item description that postage was at buyers risk! Accepting, reluctantly, the sale I bought heat packs and paid for, out of my own pocket, a a much higher standard of postage which was approximately £10 more than the buyer had paid. The coral died in transit and the buyer has requested a return, I'm really quite angry about this and no way do i accept refunding him after my initial concerns. The item sold for £135 so it's not a small amount to lose out on! TIA

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