return request Ebay asking for a photo

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My Grand daughter wanted a Christmas decoration listed as crystal glass but on arrival it is obviously plastic and nothing like the enhanced photo.

I asked for a return stating it was not as described but Ebay are asking for a photo. How can a photo show it is plastic a very soft plastic which bends out of shape and not glass. I know this is a cheap item but it is annoying that these items seem to be impossible to return without a lot of hassle. Do I have to take a photo or can I use the photo used in the listing

marshah1207

1020 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

rainbowtrax

Mentor10 months ago

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Any photo will allow you to submit the return. It's not looked at by ebay and serves no useful purpose so just add any photo. It's one of those stupid ebay things that they introduced for no good reason.