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Return of post and package
Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging?
The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.
4 comments
pernia1214
OP7 months agoOn 29th of December £36.99 was taken from my ebay account for the postage label ,later that postage label was cancelled ,
I WANT TO KNOW THAT WHEN MY MONEY WILL COME BACK TO MY ACCOUNT ?
THANKS
red_magpie
Mentor7 months agowould I be entitled to my money back on a cancelled purchase, for the post and packaging?
If you were planning to use eBay's simple delivery and have already paid for postage label, either you or your buyer should be able to cancel this for a refund if not used (depending upon whether the buyer paid for the item).
You can't claim for your packing costs.
tressygirl
Mentor7 months agoYou have to refund everything a buyer has initially paid you including any postage when cancelled item.
If you wish to charge for packaging on your items, sellers will usually add this cost into the item price, it's nothing that you can claim back later, as an extra cost you incurred.
@pernia1214
**peaseblossom**
Mentor7 months agoThe buyer gets the full refund including the postage they paid for.