Return not in time for house move | Member To Member Support

simonc550 · 2026-03-22T19:07:19.306000Z

I have a buyer who’s requested a return. It’s taken a long time since the item was sold as it took them a while to report the “fault” in the first place, and then also a long time to reply to my messages relating to the return and to my offer of partial refund. Now that a return is the only option, I have purchased a label through eBay, but it’s given the buyer weeks to complete. I move house in less than 10 days and the label shows my current address. What can I do? I also dispute the return as the item is old, used and they’ve picked on something incredibly minor as the reason for return. Despite the item being in “used” condition. We both agree the item is functional. I didn’t have an option to refuse the return. Is there a way I can appeal and get the postage fee back at the very least? I don’t often sell through eBay but whenever I do it seems to be a nightmare. Any help welcome! Thanks.

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Return not in time for house move | Member To Member Support | eBay UK