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Return not agreed
Buyer says the soles are ruined after a few hours of wearing them, but they were not like that when i sold them
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Buyer says the soles are ruined after a few hours of wearing them, but they were not like that when i sold them
papso22
Mentor1 month agoSome shoes that have been stored for a while do disintegrate on wearing. However, even if they haven't, if a buyer opens an in time returns case through ebay you don't have the option to refuse. Your options are refund without return, or provide a label for the return.
tressygirl
Mentor1 month agoIf the buyer opens a case for item not as described you will have to accept it, and try and appeal later if you feel the refund was unjust.
If eBay step in and refund, should the case be escalated, if you think the decision for the refund unfair, you can appeal, link below shows the process.
I'll admit it's not easy, eBay do not see the item in question and they do tend to side with a buyer's view, but worth a shot appealing.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
@jaspermonkeysusan