Return label doesn't cover size and weight. seller wants to use different courier | Member To Member Support

trueleafwellness · 2026-03-26T12:58:01.755000Z

I am returning a bulky item which is defective. The item weighs over 20 kg and exceeds the maximum size for Royal mail. Yet the label automatically provided is for a royal mail parcel up to 2kg. I contacted the seller who says a courier called DB freelance will contact me to arrange a collection. This was 3 days ago and I haven't been contacted yet, also I don't know if this courier integrates with ebay tracking, so I wont have proof of the return. What is the correct course of action here? Royal Mail are unlikely to accept the package, given the size it would require sending via parcelforce.

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Return label doesn't cover size and weight. seller wants to use different courier | Member To Member Support | eBay UK