Return item too bulky for royal mail to accept, how to change to parcelforce | Member To Member Support

4910green · 2025-12-01T13:33:32.408000Z

Trying to return a TV that I bought as a surprise for a family member as it is too big, item has not been opened. Selected royal mail as the return option only to discover this just means the normal postman is supposed to collect it which isn't going to work, the dimensions exceed what they can accept. I'm not sure why it was even displayed as an option, it didn't mention these dimensions restrictions anywhere. I should've chosen parcelforce instead. No option to change return option on ebay now and if I cancel I won't be able to begin the process again. The seller has been totally unresponsive to my messages. How do I fix this (change from royal mail to parcelforce return) without doing it outside of eBay? I still want it to be tracked by eBay, I don't want to risk sending it back to the seller just for him to claim he never received it thus keeping the product and the money

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Return item too bulky for royal mail to accept, how to change to parcelforce | Member To Member Support | eBay UK