Return item chipped | Member To Member Support

snevets4 · 2026-03-02T13:47:14.947000Z

So I sold a Crystal ornament in mint condition. On receipt, the buyer said it had a chip. I know it did not when I packed it. I paid for a return label and it arrived today. On inspection I can see the chip (although it is really tiny) it now has. Ebay then told me I had to issue a full refund and although very annoyed with this I complied. So now I have an unsellable crystal and I'm out of pocket. Is this normal procedure on ebay to totally ignore what the seller has to say and automatically believe the buyer? Is there anything I can do about recompense?

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Return item chipped | Member To Member Support | eBay UK