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How do I open a return request that I closed accidentally
lymil-437
Posted Aug 6, 2026 at 12:22 PM · Edited Aug 6, 2026 at 12:22 PM·Last reply Aug 6, 2026 at 1:21 PM
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How do I open a return request that I closed accidentally
tressygirl
MentorAug 6, 2026 at 1:21 PMI'm afraid once closed, it cannot be reopened .
Was this a faulty item being returned? Then, you need to turn to your payment provider now, for help with a refund.
@lymil-437
**peaseblossom**
MentorAug 6, 2026 at 1:16 PM · EditedClosed returns cannot be reopened unless ebay do it manually, which they rarely do. No harm in asking though. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190
@lymil-437