Return closed after i returned the item | Member To Member Support

purplesuzi!!! · 2026-01-22T00:58:03.103000Z

I ordered a fancy hairdryer for my daughter for Christmas, they sent the wrong item. I contacted them and they raised a return. The item was too be collected by DPD but they never arrived. I contacted shark again and they reorganised the return. This time the item was collected. I've been waiting for my refund, however tonight eBay have messaged me to say the return is closed. I'm out over £100. I'm really worried and have spent over an hour going round and round the eBay app and website trying to contact them. Please help.

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Return closed after i returned the item | Member To Member Support | eBay UK