Return case, how to get buyer to pay postage? | Member To Member Support

poddy_2002 · 2025-10-01T18:23:55.767000Z

Hi, i recently sold a wireless gaming headset that usually comes as 2 parts headset and a base unit. I only sold the headset, ad clearly stated "headset only" in both title and description. Buyer has opened a returns case stating it doesn't work, i messaged them stating it requires the base unit to work, they've replied saying they were hoping it would work without the base unit and by using a usb cable that was in the box, but would i accept the return anyway.I stated a simple message would of avoided this current issue, but said that honestly id prefer not to accept the return as i've technically done nothing wrong and as it currently stands i'm now going to loose money as i'll have to cover the return postage costs. Is there anything i can do in this situation, any way i can get them to cover the postage if i did decide to allow them to return it? Also anything i can do as they admitted to hoping it would work without the base unit.My listing is set to no return accepted aswell, i know this doesn't matter if item faulty or not as described but they've stated it was there mistake now, seller hasn't responded since my previous message either. Thanks

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Return case, how to get buyer to pay postage? | Member To Member Support | eBay UK