Return and refund

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I ordered and received a solar fountain in September. It was broken in pieces inside the box. The seller said he would send me another one when they came back in stock. He has not done this and is ignoring my messages asking for a refund. I have tried to contact e bay for a resolution but the item is outside of the dispute time window . How do I get help?

aoller65

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Posted 8 months ago·Last reply 8 months ago

9 comments

papso22

Mentor8 months ago

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As you are outside Ebay's 30 day money back guarantee period you will need to look elsewhere for help. Perhaps your funding source?

aoller65

OP8 months ago

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Thank you for replying: so that’s it, he sends me a broken fountain , delays the replacement then ignores me and keeps my money?
Outrageous

Sent from my iPhone

tressygirl

Mentor8 months ago

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Read eBay's 30 day MBG Money Back Guarantee policy, it's written on every listing, and on the link below.

It can save you a lot of time and money when buying on eBay.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@aoller65

aoller65

OP8 months ago

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Thank you but the 30 days has elapsed due to me waiting for a replacement product:(
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jckl1957

·8 months ago

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This advice is too late for you but may be useful if others read this thread.

Ebay allow you 30 days to return a faulty item at the seller's expense.

So, never accept a replacement (or the promise of one) from a seller who has sent you a faulty/broken/dysfunctional item.

Open a return promptly.

Get a full refund.

Buy from a better seller.

aoller65

OP8 months ago

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Yes, thank you. I’ve never had a problem product before! Therefore I was very trusting … I can’t find a way to leave seller feedback - is it too late for that as well?
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jckl1957

·8 months ago

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Yes.

I believe you have 60 days after purchase to leave feedback.

aoller65

OP8 months ago

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Thanks, I’ve missed that window as well !
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red_magpie

Mentor8 months ago

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Outrageous

The user agreement warned you that eBay does not guarantee that sellers' descriptions will be truthful or accurate. Or the quality of items received - even that they will be safe or legal.

eBay does provide its own money back guarantee if an item is faulty or not as described when you receive it - there is a link to it in every listing. But it states clearly that claims must be made within 30 days.

Buying from strangers on eBay isn't like the shops. eBay is a jungle. If you don't read the conditions you accepted, don't be surprised if you get bitten.