Locked
Discussion interactions are currently paused.
Return and partial refund
Hi there,
a buyer started return process, after that we agreed on partial refund without sending the item back. Right after that I processed partial refund on my end. Week later now and buyer says he still hasn't receive the refund. But when I go to the order I am unable to do anything as it says that buyer need to post the item by certain date. What shall I do now?
Many thanks
Kat
3 comments
motleyfrocks
OP6 months agoThanks for help!
I think I know what happened - so after buyer opened return process I did offer partial refund which I can see from history that has been sent, but buyer didn't accept it as it says 'partial refund expired'. So now the only thing I can do from my end is to process full refund, which I won't do. If I wait till the date that the item was suppose to be sent out is passed, will I be able then to offer partial refund?
john1297576
Mentor6 months agoDid you do the partial refund through the case? If not it is too late to change, and just a matter of waiting.
Refunds of any sort go back to source, so if buyer paid by credit card, funds go back to card and take up to 30 days, debit card 7 days. Only paypal is very quick. However buyer should see some evidence that a part refund has been started.
**peaseblossom**
Mentor6 months agoIf the buyer opened a return it will wait for the item to be sent back. Can you see if the partial refund has been issued?