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return an item outside of 90 days
I purchased an item 9 and a half months ago which is now faulty. the seller has agreed to refund the money but wants the item back, can anyone let me know how i start a return through ebay for an order purchase please?
thanks
1 comment
jckl1957
·11 months agoYou can't do the return through Ebay.
You have 30 days to start a return and, if you can find the item in your purchases, it will state the date the return window closed.
You will have to communicate with the seller to get an address, and will probably need to purchase your own tracked label.
Be aware that if the seller doesn't confirm they have the item back (send it tracked) or refuses a refund once they do have it back, you won't be able to get any help from Ebay. This is entirely between you and the seller and will need a degree of trust on your side.