Return an item not as described when seller has policy voilation | Member To Member Support

lesl13 · 2026-06-23T06:59:37.142635Z

I bought an item, it wasnt as described so I want to return for a refund.When I try to do a return request ebay says:This listing has been removed for a policy violation.We ran into a problemIt looks like something went wrong.The original listing now has a different image and title. It looks like the seller got caught out and updated the listing.There is feedback from other sellers who seem to have 'misordered the wrong item'. We didnt all misorder and I am cvertain that the seller has deliberate advertised one product and then chnaged the listing to the different product that he sent out.Since ebay has removed the listing and has the 'something went wrong' message, how to speak to someone at ebay and I get this resolved?

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Return an item not as described when seller has policy voilation | Member To Member Support | eBay UK