Return an item for an exchange not a refund

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I've been sent the wrong item. is there any way to return it with a ebay label without triggering a refund? the automated contact wont let me past to ask an agent.

west_tip

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Posted 1 month ago · Edited 1 month ago·Last reply 1 month ago

1 comment

ile136yz

Mentor1 month ago

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You could open an eBay case for 'not as described' and state you want the correct one sending out.