Locked
Discussion interactions are currently paused.
Return an Item but no option given on page and contact seller does not work get error message
Summary: roaitc90 is seeking help with returning a defective golf bag purchased for their nephew. They are unable to request a refund or raise a case through the platform, and contacting the seller directly results in an error message. papso22 mentions that buyer protection is only valid for 30 days after delivery, while john1297576 advises checking the terms and conditions of the 30-day money-back guarantee on the listing page.
Good morning,
I bought a golf bag for my nephew under a year ago however it has now broken and would like to return.
There is no option when i find it on purchase history to request refund or raise a case. It does give me the option to contact seller, however when it goes through to the message page i keep getting a red banner with the error message :Something went wrong Could not load conversation. Please try again later.
I have now tried several times with no luck, I have contact the seller outside ebay and they say i have to raise the case in ebay which i cannot do.
Please help ??
john1297576
Mentor1 month ago · EditedPease read the T and C of the ebay THIRTY day money back guarantee, there is a link on every listing on the right hand side.
I would guess seller has blocked your messages.
papso22
Mentor1 month agoEbay only provides buyer protection for 30 days after delivery. You are too late now and the seller knows it.