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Return a guest bought purchase
I am trying to return a purchase. The seller said I should return it through eBay, but the purchase didn't show in my purchase history.
When I emailed eBay about this, I was told they would contact the seller, and I was covered under the eBay Money Back Guarantee.
They also said I couldn't find my purchase because it was made under a guest account. Not sure how that happened.
They initiated a full refund process on my behalf, and the seller will be responsible for the return shipment.
I then received an email titled 'Send your item back to seller'. I clicked 'See return details', but a 'Something went wrong' message appeared. I tried several times, but to no avail.
I tried everything to find how to return this purchase but I feel like I'm just chasing my tail.
Any ideas very welcome.
jckl1957
·5 months agoHave you had your money back?
It may simply be that the seller has chosen to refund you without needing the item back.
dmor4232
OP5 months agoAll of this has happened in the past 48 hours. I was just a little frustrated at trying to find out how to proceed with the return.
papso22
Mentor5 months agoEbay opening a case has almost certainly messed things up, but you probably need to go back to them for the return label you need.
The way to return a guest purchase is explained if you put 'guest purchase' into the help search box.
dmor4232
OP5 months ago