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Buyer won’t accept my return because it is personalised it was done wrong
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Buyer won’t accept my return because it is personalised it was done wrong
ladysmosh
OP1 week agoThank you for your help
tressygirl
Mentor2 weeks agoIf it was incorrectly made, then it is not as described, no need to message the seller anymore, just proceed this way.....
If you are still within 30 days of the item's last estimated date for delivery, go right of the item in your Purchase History and from More Actions select Return this item.
Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@ladysmosh