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Return
Hi can anyone please advise. I recently sold a drone then around a week or so later the buyer made a request to return as they said they couldn't get it to connect to the drone but after talking to them I was able to advise them on how to connect to the drone to witch they sent me a message around 1 hour later saying got it working thanks but my question is they haven't cancelled the request even after messaging me and me asking if they can cancel and I only have until the 18th to resolve it
4 comments
jckl1957
·5 months agoMessage them once more and ask them if they will please close the return case.
(Maybe copy and paste the details of how to do this into your message.)
If they don't respond and don't close the case, you may have to wait until it closes automatically.
How to close your request
garden_happy
OP5 months agoOk thank you
garden_happy
OP5 months agoI don’t think I’m dealing with someone who’s all there because I messaged him again asking if he could please remove the return request but he just replied everything good it’s working to witch I asked again and even explained the steps he needs to take and nothing never replied and hasn’t removed the return request what can I do
papso22
Mentor5 months agoIn that case you need to formally accept the return and issue a returns label.
If you don't, and the buyer decides to escalate to ebay, ebay may force a refund for seller non compliance and the buyer gets to keep the drone.
If they don't use the label you won't be charged and the case will eventually time out.