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I have received a returns request for an item that doesnt work I listed as used and stated in description that it was untested buyer says I should have listed as spares or repairs should I just accept the return

kenor-6083

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Posted 10 months ago·Last reply 10 months ago

2 comments

jckl1957

·10 months ago

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As advised, you should accept the return and refund when you get the item back.

It doesn't matter that you stated the item was untested - Ebay defines a 'used' item as something that is working:

Used

An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use. See the seller’s listing for full details and description of any imperfections.

**peaseblossom**

Mentor10 months ago

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Yes, if they escalate to ebay odds are they will find in their favour and have been known to refund without return. So accept it, get the item back (assuming you want it back) and then refund.