Restricted account - different scenario | Member To Member Support

rnsmith09 · 2025-10-14T17:46:53.740000Z

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for what I have sold. I have contacted them on numerous occasion via both live chat and by speaking to someone directly. They give the reason as “set out in your messages” but I have not had any email or message from them and I have requested a copy of this several times too. They locked my account on 27th August and after a couple of calls I had a message on 3rd September requesting photo ID, which I have duly provided but am still waiting 6 weeks later for my account to be released and no-one can tell me why or how likely this will take to resolved - apparently it is with their “back office” and they have expedited my request several times.. I have not had any disputed transactions during this time either??. Not impressed with their “customer service” and they do not seem to have a complaints procedure either or if they do, they do not know how to follow it! Has any else had similar issues please?

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Restricted account - different scenario | Member To Member Support | eBay UK