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How do I send back a faulty product that is large and cannot be posted.

amybiz88

263 View listings

Posted 6 months ago·Last reply 6 months ago

5 comments

*vyolla*

Mentor6 months ago

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How did it get to you?

amybiz88

OP6 months ago

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Though a currier
Sent from my iPhone

**peaseblossom**

Mentor6 months ago

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Start a return on ebay and you will be instructed how to return it, usually the same way it was sent.

amybiz88

OP6 months ago

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Ok thank you for your help. It was just because I was messaged to say I will get a return labels sent to me by 5th Feb. And then I wondered how I would send it.

Thank you
Sent from my iPhone

tressygirl

Mentor6 months ago

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If the return case ends up sending a return label which doesn't cover the cost of the return, this sometimes happens then contact Customer Services to send the correct one and they will charge it to the seller's account.

If you need to... I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@amybiz88