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request refund return
customers order didnt arrive so refunded, order now arrived and customer wants to pay so how do i invoce
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customers order didnt arrive so refunded, order now arrived and customer wants to pay so how do i invoce
framearts
OP1 month agohad thought of that. am not happy with ebay at the moment with the answers I am getting. The AI they use is artificial, and far from intelligent, if this continues in any way used , heaven help us
tressygirl
Mentor1 month agoIf the refund was made through an eBay case, that finalised the transaction.
The buyer now to pay you by cheque, bank transfer or a PayPal Friends and Family payment, whichever suits you both best.
If PayPal is used, email addresses need to be exchanged, this can sometimes be found with the order details >> Show Contact Info.
If not and you need to ask the seller for this, make it very, very clear in your eBay messages, as eBay do read these, the reason for these exchanges. Make it clear it's not to be used for an off eBay sale.
@framearts
tressygirl
Mentor1 month agoWe're all human here!
To bypass eBay's AI answers if you call CS, don't call them!
Come here if you have any issues, many experienced members here happy to help, and as said, all human !
@framearts