Request for Account Restriction Problem

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Body:Hello eBay Support Team, I recently faced a problem that I can't uploaded my listing products into my seller account. It has been showed that my account is currently limited. How I solve this problem and upload my listing products again. Please let me know.

Thanks

nual-3088

15 View listings

Posted 11 months ago·Last reply 11 months ago

6 comments

fargvs

Mentor11 months ago

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Check that your Selling account (? Business ) setup is complete --- update your account step by step (using a PC/Laptop is best) including setting UK based current Banking account details for Managed Payments by clicking on each of these links >

https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=3&pos=1&qu...

nual-3088

OP11 months ago

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My account is not new. It's been created last year. And it's not businesses account

tobiasd4

Mentor11 months ago

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You were selling a lot of Ralph Lauren items.

I suspect RL may have reported you to ebay.

Read VeRo at bottom of page.

nual-3088

OP11 months ago

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How I know exactly, what is the actual problem for restricted my account

tressygirl

Mentor11 months ago

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As explained we are members like yourself, with no access to your account or messages to explain why you have been restricted, though I think @tobiasd4 is correct in his deduction.

There should be an eBay message explaining your restriction, if not contact eBay Customer Services, they will not discuss any restriction at length, but can direct or resend a message explaining the restriction and the steps , if any, you need to take to carry on selling.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

Read up about Vero Restrictions as I think this applies to you.

- https://www.ebay.co.uk/help/policies/listing-policies/selling-policies/intellectual-property-vero-pr...

@nual-3088