Replacement item only lasted 4 days, can't do another return? | Member To Member Support

kscooks · 2025-12-15T19:33:37.294000Z

I'm just looking for some advice to see if there's anything I can do. I ordered a double inflatable bed, it arrived with a patch on and wouldn't stay inflated, even though I purchased it as a new item. I opened a return case, but seller said, they would post a replacement, which they did and we inflated it and left it overnight and it was fine, but we didn't sleep on it. We have just used it for 4 nights, well tried to, but on 3rd night it started to deflate so we had to pump it up about 3 times every couple of hours and on 4th night, we got about 2 hours out of it, we rolled together and ended up on the floor it wouldn't stay inflated no matter what we tried. its not got a puncture, the valves look fine, we contacted seller and they said because the return case was closed we couldn't send that back for a refund, so 6 weeks after buying the original then getting the replacement, our first use just over a month later its no good. Ebay bot say they can't step in cause the return case is now closed. Is there any way I can get a refund for this, as surely its not fit for purpose after only 6 weeks and 1 use? Can't seem to get to speak to an ebay agent either. Any ideas or advice would be very welcome.

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Replacement item only lasted 4 days, can't do another return? | Member To Member Support | eBay UK