Rejecting prepaid post labels

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I dont use prepaid printed labels for posting and have posted my item and cant add tracking or list as posted .. any ideas how to say its posted

paulsgate

207 View listings

Posted 10 months ago·Last reply 10 months ago

2 comments

tressygirl

Mentor10 months ago

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If you have opened a Simple delivery label, it automatically marks it as posted.

To add your own tracking use a laptop / PC then:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

If a Simple Delivery label is unused, the refund will go to whoever paid for that label.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@paulsgate

**peaseblossom**

Mentor10 months ago

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You can mark dispatched by opening the original pre-paid Simple Delivery label. Add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. Has to be done on a desktop browser.

You will have paid that postage yourself. Your buyer will get a refund for the original postage in 30 days (unless you had free postage on your listing).