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Refusing a return as a seller
Hi, I have sold an item and buyer has requested to cancel the order. I always ship within 24hours and buyers request was more than 30 hours after the order was placed.
I have advised that the order has shipped and apologised but buyer has then instantly made a veiled threat about submitting return as soon as it arrives and the fact that the item 'risks being damaged in shipping'
Buyer also tried to say they only purchased 5mins before their message until I showed a screenshot of the purchase date and time.
I won't accept returns on trading cards due to risk of buyer damaging or swapping for counterfeit cards, everything is quality checked before dispatch.
I am very proud of a 100% feedback rating and I always look after my buyers and help wherever I can but I don't want to accept a return on a card due to 'buyers remorse' but have a feeling somebody like this will leave negative feedback even though it's their fault.
1) would eBay side with me especially after seeing the message chain?
2) when I refuse the return and the buyer possibly leaves negative feedback would eBay remove the feedback on request?
I genuinely care about helping my buyers where I can but being threatened, to a degree, with damaging a card when all I've said is 'im sorry, I've already shipped the item' is a bit much.
*guinevere*
Mentor11 months agoIf your buyer opens a "not as described" return ebay will not side with you. they will simply tell you to issue a return label and refund on return,
If you receive back a different card or if it is damaged all you can do is report the buyer but it is not known what, if anything, ebay will do about it.
poke_si
OP11 months agoThankyou for your reply, it is appreciated 👍
That's my concern. I decided to pre-emptively email eBay and explain situation to see where I stand. The item isn't worth much money but it's the principle of it now.
I will post what eBay says when they reply on case anybody is interested.
Thanks again
**peaseblossom**
Mentor11 months agoAs annoying as it is my advice would be to tell the buyer you will accept the return. That way you are more likely to get it back undamaged. eBay tend to side with buyers and are unlikely to remove neg feedback.
Put their ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock
poke_si
OP11 months agoThanks for the reply.
Yeah I'm going to block, and I was going to offer a return but buyer pay for return label. The reason I wanted to refuse is because within seconds of me apologising and saying it had shipped the buyer was threatening to damage the card (pretty much).
I thought maybe eBay would read the messages and realise that anything the buyer said was likely false based on their responses.
Yours advice is the safer play, appreciate your time.