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Refused delivery of return
What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..
6 comments
jannew5114
OP9 months agoMany thanks all I managed to contact seller and prompted her to check missed delivery card.. she refunded me tho tracking still shows attempted delivery but guessing all ok as no repercussions 😊
papso22
Mentor10 months agoAs far as I am aware you can't return something using Simple Delivery, it's for outbound post only.
Did you open a case through ebay and return it using a label supplied in the case? If you did then attempted delivery counts as delivery if you need ebay to step in.
jannew5114
OP10 months agoSent from my iPad
papso22
Mentor10 months agoIn that case if the seller doesn't refund within three days of the attempted delivery, escalate it to ebay.
jannew5114
OP10 months agoSent from my iPhone
tommystrezures
Mentor10 months agoWhat does tracking say on the carrier site eg Royal Mail etc? If it shows as attempted delivery there then you will need to contact CS who may be able to escalate matters, as tracking on the ebay site is a bit err unpredictable at the moment, in the not everything is updating correctly.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
The link above will get you a call back from CS, and I would suggest doing it sooner rather than later as you have a better chance of reaching someone in Dublin.
IF you can prove from the carriers site that delivery has been attempted to customer services, Ebay should escalate for you to refund.